Protect saved progress
Never uninstall the app as a first troubleshooting step. Merge Horizon saves locally first, then mirrors progress to your private iCloud account when it is available.
iCloud stepsYour journey is worth protecting
How can we help?
Straightforward help for saved progress, iCloud, Game Center, sound, and gameplay—without trackers, cookies, or a support maze.
Quick answers
Start here
Reconnect Game Center
Leaderboards and Horizon Honors can catch up after you sign back into Game Center. Core play remains available while you are signed out.
Game Center stepsRestore sound effects
The launch version uses responsive sound effects and respects Silent Mode. Check both the in-game sound setting and your device volume.
Sound stepsTroubleshooting guide
Keep the journey intact
iCloud
If progress is not appearing on another device
- Confirm both devices use the same Apple Account and that iCloud Drive is enabled.
- Connect both devices to the internet, open Merge Horizon, and leave it visible briefly so sync can finish.
- Do not delete the app while investigating. Keep the device with the best progress unchanged.
- If the views still differ, contact us with the app version, iOS or iPadOS version, affected world, and which device has the correct progress.
Game Center
If achievements or scores have not updated
- Open Settings → Game Center and confirm you are signed into the intended player account.
- Return to Merge Horizon and open World Journey → Achievements.
- Keep the app online briefly. Eligible scores and achievement progress are queued and can report after service returns.
- Remember that each difficulty has its own Tour Score leaderboard.
Sound
If the game is quiet
- Raise media volume and turn off Silent Mode if you want game audio.
- Tap Pause in Merge Horizon and turn Sound on.
- If another app is playing audio, pause it and reopen Merge Horizon.
Accessibility
Comfort and motion
Merge Horizon follows the system Reduce Motion setting for major celebrations and supports VoiceOver labels across its primary flows. If something is difficult to read or operate, tell us the screen and your accessibility settings so we can investigate it precisely.
Still stuck?
We’ll help you find the next move.
Include your Merge Horizon version, iOS or iPadOS version, world, difficulty, and a short description of what happened. Never send an Apple Account password, device passcode, or payment information.